Skypotential is in search of a Digital Marketing Executive (Communities) for supporting its efforts in managing online communities.
Job Description:
Build and grow community through identification of customer base, promotion of community, best practices, enablement, content, and strategic initiatives
Nurture, manage, and improve community culture. Create a healthy environment for members to connect with each other and facilitate, strengthen, and encourage those relationships
Managing the community. Welcome new members, introducing community members to each other, and moderating community content, and providing customer support to community members.
Identify and nurture influencers and super users
Maintain a healthy community culture by developing and maintaining community guidelines and policies, and adding and removing members from the community.
Manage feedback and complaints and notify key stakeholders. Proactively respond to questions, concerns, complaints, and other communications as appropriate.
Gather testimonials and feedback produced in the community, to drive product innovation and guide better use cases.
Create strategic content designed to build relationships between members
